Yes we can.  We offer an extensive onboarding service that covers everything you need to do as a holiday property owner from an initial lettings evaluation report to ensuring your legal obligations are fulfilled, undertaking any remedial work required to get your property ready for your first guests as well as extensive advice and support from our experienced team.

This service has been honed over 27 years of owner feedback and has a value of £975 + VAT but is free to all property owners that sign a management contract with us.

You can find out more about our onboarding service here.

Many of our current owners started out by managing their property themselves.  From the feedback we’ve had the following are just some of the benefits they have received from moving the management to us:

• No longer feeling stressed about managing the considerable aspects involved in managing a holiday let.
• Gaining back time that was spent on dealing with bookings, guest queries and managing suppliers.
• Peace of mind that they are up to date with legislation and the compliance elements of letting out their property
• Having a trusted “eye on the ground” to ensure their holiday home is well looked after
• Dealing only with 1 point of contact rather than multiple suppliers
• Being able to get local, trusted contractors to undertake work on their property when they need it.
• Not having to be on site to greet guests, contractors or wait for deliveries
• Receiving an expert, hassle fee service, regular timely payments and complete peace of mind that everything is being managed professionally.
• No late-night phone calls from guests about problems with the property or how to use the TV remote!
• Being supported by a friendly and experienced team
• Enjoying their holiday home themselves as and when they want

You can hear directly from some of our owners about their experiences by watching our Owner Testimonial videos.

We invest significantly in marketing our properties each year and will promote your property on our website, social media channels and extensive email database. In addition, to extend their reach further we also add all of our properties individually on the leading third-party booking portals.

Another key part of our marketing effort on your behalf is the obtaining of customer reviews for your property.  We proactively request these from all guests and promote across all of our marketing activity as well as use the feedback to improve the service we provide or the experience that guests receive.  

We look to achieve an occupancy rate of between 70 and 80% as this provides the optimum return for our owners by balancing income generated against their expenses incurred to maintain their property to the required standard.

Our aim is to rent out your property as little as possible for as much as possible.

Unfortunately we can’t.  Our fee represents the premium service provided in our Orion Signature Service, honed over 27 years, and we know our owners all feel that it represents good value for money. 

We understand that we won’t be the right fit for every owner and aren’t trying to be.  We are looking to build long-term relationships with like-minded owners based on trust and transparency. 

As such we don’t offer cheaper headline rates just to win new business and then find we can’t meet guest booking numbers, or, increase rates on your property after the initial period.  For us, it’s more important that we make sure we deliver on what we’ve promised from the start, and you are happy with the service we provide.

That being said, we do try to offer owners choice which is why we offer our Orion Promote and Orion Bespoke services – please contact us for more information about how these might work for you.

You can find out more about our management service and the benefits we bring here.